Tips for a Successful Philippine Outsourcing Engagement

There have been many outsourcing relationships that failed simply because the customer was dissatisfied. And usually, this springs from the fact that there were gray areas left untouched even before the outsourced project was carried out. Here are some important concerns to become part of your discussion and be included in your contract:

1. Ownership- In outsourcing, it’s very important to make clear with your external provider from the very beginning about ownership of a completed project. For instance, you intend to outsource a custom software app that you would use personally, and another app that you propose to package and re-sell. Now your service provider should have sufficient knowledge on that so they can come up with a product that meets the specific purpose. Apparently, ownership of the final outcomes and all the components thereof belongs to you. This is a common standard with PhilippineOutsourcing.

2.      Support- What is sometimes taken for granted or presumed in outsourcing is continuing support. Your outsourced technology project warrants continuing support for a certain period of time. Before you sign any contract be sure to make this clear with your outsourcing firm that it’s their responsibility to fix any problem that may arise after the project is completed. And this aspect should be discussed before the work starts rather than after completion. This is what contains the support clause, among others.

3.      Changes- Another equally important item to be included in the support clause is a provision for change. What if there are really important tasks to be changed based on feedback you receive from customers? Or that your business logo needs changes on the fly? Without such stipulated in your contract, you may end up spending more money and time instead of saving. Rids you of headache if mutually clarified and agreed upon.

In any Philippine Outsourcing engagement, changes are inevitable but can be manageable, if you are prepared. This could be on the project scope, the time table or even the agreed price. Whatever changes you deem necessary, you have to communicate that in writing. And as such, you also require your third party vendor to confirm in writing. Likewise you need to keep a file of any agreement on changes coming from your service provider with your response, be it acceptance or rejection.

To have a smooth- flowing outsourcing engagement, choose a highly efficient company like Philippines Web Outsourcing. They have a professional workforce of approachable and courteous staff with varied expertise. Browse their website for their various services.